Time tracking
Track chronic care management time for billing review.
How does PCL Health support CCM documentation? PCL Health supports chronic care management time tracking and documentation through brief and detailed summaries for selected date ranges. PCL Health activity logs can be reviewed alongside care plans, notes and consent. How PCL Health records can helps billing review and does not establish CCM eligibility or guarantee reimbursement; billing staff review applicable service requirements.
Last updated:
CCM BILLING OVERVIEW
Make care-management
time visible.
PCL Health tracks chronic care management time and provides brief and detailed summaries by date range. Billing staff review eligible activity against the applicable requirements.
Book a demo
Common CCM codes, for reference
| CPT code | Plain-English overview | How PCL Health records can help |
|---|---|---|
| 99490 | First 20 minutes of qualifying clinical-staff CCM time per calendar month | Time tracking and date-range summaries support staff review. |
| 99439 | Each additional 20 minutes of qualifying clinical-staff CCM time | Time tracking and date-range summaries support staff review. |
| 99491 | First 30 minutes of CCM personally provided by a physician or qualified health care professional | Time tracking and date-range summaries support staff review. |
| 99437 | Each additional 30 minutes of that practitioner’s CCM time | Time tracking and date-range summaries support staff review. |
| 99487 | First 60 minutes of complex CCM clinical-staff time, with the required level of medical decision-making | Time tracking and date-range summaries support staff review. |
| 99489 | Each additional 30 minutes of complex CCM clinical-staff time | Time tracking and date-range summaries support staff review. |
PCL Health tracks care management time and provides summaries. It does not assign CCM codes.
Source: CMS Chronic Care Management Services.
PLATFORM SUPPORT
Review the time and the record.
Date-range summaries
Download brief or detailed summaries for the period you select.
Audit logs
Review activity logs alongside care plans, notes and consent.
Review CCM eligibility separately.
CCM has patient eligibility, consent, care-plan, service and staff requirements beyond a time total. Automated call duration does not automatically count as qualifying staff time. Do not count the same minutes toward multiple billed services.
BUYER QUESTIONS
Frequently asked questions
What CCM documentation does PCL Health provide?
PCL Health tracks chronic care management time and provides brief and detailed summaries by date range. PCL Health activity logs can be reviewed alongside care plans, notes and consent.
Can PCL Health summaries be downloaded for a chosen period?
PCL Health supports brief and detailed summaries for selected date ranges. Your billing staff can use these summaries to review documented activity.
Does tracked CCM time guarantee eligibility or reimbursement?
PCL Health tracked time does not establish CCM eligibility or guarantee reimbursement. Billing staff must also review patient eligibility, consent, care-plan, service and staff requirements.
Can the same minutes count toward both RPM and CCM?
The same minutes must not be counted toward multiple billed services. Your billing staff review tracked activity against the applicable requirements before billing.
LET’S CONNECT
Put the platform to work for your team.
How PCL Health records can helps billing review and does not establish eligibility or guarantee reimbursement.
FROM INSIGHTS
Explore the RPM workflow.
Billing RPM and CCM in the same month
Learn how to review RPM and CCM billing in the same month, separate time and effort, and document the work with current CMS guidance.
Read article
The 2027 proposed RPM rule: a checklist for practice managers
Practice managers should prepare a staffing map, an onboarding review and a final-rule update plan for the proposed 2027 RPM changes. The proposal is not a reason to treat future requirements as effective today.
Read article
Outsourced RPM or in-house: what the 2027 proposal changes
The proposed 2027 RPM policy makes employment arrangements a planning question when comparing outsourced and in-house programs. It does not make a delivery model compliant simply because it is called in-house, or make software licensing the same thing as outsourced clinical services.
Read article